Frequently Asked Questions for Website Design and Hosting Services

Frequently Asked Questions for Website Design and Hosting Services

Website design FAQ and Managed WordPress Hosting FAQ

There are so many different technical pieces to a website. Here you can find answers to common questions around the website design process, domains, hosting, and much more. If your question is not answered here feel free to contact me and get your answer. This will also help me to have a more complete FAQ section.

Can Products be added to my Google My Business account?2021-11-26T19:11:16-08:00

Yes! Products can be added through the Info tab or the Products tab. This is a great way to feature the products that you sell on your website. You can put them into categories to organize them.

Link to the actual product page on your website for purchase.

Products get highlighted on the mobile version of Google My Business.

This is an easy way to add content to your GMB account regularly.

Can Products be added to my Google My Business account?

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What is GMB?2021-11-13T11:51:45-08:00

Google My Business (GMB) is the program that Google created to get businesses listed in its Map area. If you do not have a GMB account, your business will not get listed in Maps. GMB is also where businesses can collect reviews, respond to reviews, make blog posts, add services, and add other information about your business.

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What is the purpose of Google My Business?2021-11-12T16:25:42-08:00
Google My Business (GMB) is a free and easy-to-use tool that allows businesses to manage their Google listing in Search and Maps. Potential customers find your business, learn your story, see your products or services, and call or visit your website from your listing.
Google My Business is different from social media. It does allow businesses to add blog posts, but there is no “liking” or following.
Business owners can create a robust business profile for customers to get to know your business before calling or contacting the business.
GMB is the only way for your business to get into Google Maps. When someone is searching on mobile, GMB accounts usually show up first. This makes it easy for mobile users to find out information on the business they are searching for.
Without a GMB account businesses cannot collect reviews on Google. This is a super important feature for businesses. Often potential clients will read reviews and decide to contact (or not) the business.
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What Posts are allowed in GMB?2021-11-13T09:41:06-08:00

The types of Posts that can be added to your Google My Business account are as follows:

  • Offers: These are specials or deals of your products or services that have a starting and ending date. You can attach coupon codes to these posts. You can link to where the offer can be purchased.
  • What’s New: General blog posts. These can be on any topic but should be educational. They can also be announcements for new products, new services, new hours, etc.
  • Events: These are events that have a specific date and time. You can link these posts to anywhere on the Internet where they can register or purchase the event. These posts will stay active until the event has passed.

Posts used to expire after 7 days. That is no longer true. You will still get an email from Google telling you your last post is about to expire. I just take that as a reminder that I need to make another post.

Posting regularly in Google My Business helps to keep your GMB profile higher in the search results.

What Posts are allowed in GMB?

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Can services be added to my Google My Business account?2021-11-26T19:06:38-08:00

Yes! Services can be added through either the Info tab or the Services tab. they get added per business category that you added to your account in the Info tab.

You can add all your services and include either a price or a price range. Descriptions can also be added. These will show on your account when someone looks at your mobile version.

One thing to watch for, Google has a tendency to add services for you that they think you might offer. I check this area frequently and find that I have to accept their changes, then delete the services that do not apply. If you do decide to keep one that they have added be sure to completely fill it out.

GMB Services

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Can videos be added to Google My Business?2021-11-13T09:32:16-08:00

Yes! Videos can be added by going to the Photos tab and selecting Video. The videos need to be under 30 seconds, under 75 MB, and over 720p resolution. They take a while to upload and up to 24 hours to render and be viewable on your GMB account.

Can videos be added to Google My Business?

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What is ADA Compliance?2021-11-12T16:29:57-08:00

ADA (American Disability Act) compliance is when your website meets the guidelines set by the ADA. It makes your website easier for screenreaders. The guidelines are set to make it easier for disabled people to use a website. Some of the things that it includes are:

  • Text large enough to read without zooming the page
  • Text that has enough contrast to be seen and read easily
  • Images that have Alt tags (this is what the screen readers use to describe the image)
  • The content uses headings and titles
  • The website colors have sufficient contrast
  • The website is easy to navigate
  • The website does not use PDF documents
  • Videos are captioned

There is more involved with the coding of your website. This list is just the basics.

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What are ADA Compliance tools?2021-11-12T16:28:27-08:00

The suite of ADA Compliance tools that Premium Websites offers is a program that can be added to almost any website. The program will give your website users the ability to:

  • Zoom the text
  • Change the font to one that is easy to read
  • Change the text spacing
  • Read blocks of text out loud
  • Change the website contrast
  • Highlight all links
  • Highlight headings
  • Change the curser so it is bigger and easier to use
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Are businesses really getting sued?2021-11-12T16:48:03-08:00

Yes! Large companies are getting sued for not being in ADA compliance, and they are losing!.

There are people out there making a living from suing businesses that are not in compliance with the ADA rules.

This is terrible because most small business owners have no idea that there are ADA compliance rules for websites. Most are familiar with handicapped parking, or wheelchair entrances. But websites?

Videos that are not captioned or subtitled are not ADA compliant. Websites that have low contrast between the font color and the background color are not ADA compliant.

Instead of businesses getting a warning and a written notice of how they are out of compliance (so they can fix the problem) people are making a living from suing – and winning!

An ounce of prevention will save you a great deal of money in this case. Will you get sued? Who knows. However, if your website is ADA compliant then it is more user-friendly for everyone.

Visit this page for videos on real companies that have already been sued – and lost.

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What are some businesses that have been sued?2021-11-13T12:02:14-08:00

Some of the businesses that have been sued for not being ADA Complaint are:

  • Bed Bath Beyond Inc.
  • Beyonce’s Parkwood entertainment
  • City National Bank
  • Domino’s Pizza
  • Kylie Jenner
  • Pandora Ecomm, LLC
  • Pharrell Williams
  • The Hershey Company, Inc.

I hope you noticed that some of these are very large companies. They have the money to hire the best lawyers. As a small business, I assume you do not have money to spend on legal fees and attornies. These companies still lost – do you think you will win?

Preventing your business from ever getting sued is the best answer.

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Why should I choose you for web design?2021-11-12T16:39:41-08:00

Premium Websites has been designing websites since 2006. We started with hard-coded websites. Every website was coded with HTML and CSS. This was before website creation software actually worked.

We converted to designing in WordPress when blogging became a reality for the average person. WordPress is now a full content management system that can be optimized for great search engine placement.

Dotty has experience in what works for small businesses. She is a small business and tests everything with her business before ever using it for clients. She knows what works and what does not (or what no longer works) because she has tried it herself first.

Dotty is an advocate for your success Online. She has your back!

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What will I expect to pay for web design?2021-11-12T16:33:16-08:00

We create websites for small businesses. Premium Websites offers web design packages that most small businesses will fit into. We can customize the package if you need a specific function or feature. Our packages start at $1595 and go up to $4195. Most websites that we create here in Vancouver WA will fit into one of those packages.

We do offer a 3-month payment plan for businesses that need it. The website will not go live until the payment plan is completed.

Why hire Premium Websites instead of a Freelancer?

Great question. Freelancers come and go. They are usually just making ends meet until they find the job they are looking for. Oftentimes, if you want to connect with them for changes in the future, they are no longer creating websites. They have disappeared or just won’t return your call or email. I get a lot of clients from people that have used freelancers in the past.

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Who creates the content for my website?2021-11-09T18:24:31-08:00

You are 100% responsible for the content of your website.  This means all text, images, and video.  You must also own the copyright for the content.  That means you cannot copy from other websites or steal images from other websites.  Images must be either purchased from a stock images company or photographer, or your own images that you took with your camera or cell phone.  You will be the one that will be sued for copyright infringement if you use an image that you do not have the right to use.

I do not create content.  I will reformat the content you provide based upon search engine optimization techniques that I know.  However, you must provide the content originally.

Read What Is A Domain Name?

Read How Long Will It Take To Complete My Website

Read more about our Website Packages

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How long will it take to complete my website?2021-11-09T18:24:41-08:00

This usually depends on the client.  The biggest thing that holds up the website completion date is content. I can get a site up within 3 weeks of starting the project, yet this rarely occurs.  I usually have to wait for the content to be created and submitted to me.  I have clients that get their website up and running within a month, and I have clients that have waited over a year to complete the website.  It is really up to you.

Read How Can Social Media Help My Website?

Read more about our Website Packages

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How do I get a better search engine ranking?2021-11-09T18:24:52-08:00

High ranking in the search engines is dependent on many different factors, including amount of keywords in your content and links.

Never trust a web company that says they can guarantee first page placement on Google. For one, Google does not design their search engine to be easily manipulated. And even the world’s top search engine experts would never claim to have a search engine “figured out”. The best way to be placed high in the search engines is to write a lot of good, relevant content for your website. This gives your site a lot of credibility and offers tremendous value to web users.  Any page that you want ranked well in a search engine needs to have at least 500 words on it.  Lack of quality content is the biggest reason websites do not rank well.

Read How Long Will It Take To Get My Website Listed?

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How long before for my website gets indexed in search engines?2021-11-09T18:25:05-08:00

This depends entirely on when the search engines send out their web crawlers or spiders to index your site. This can take 1 week or 2 months! We help the process along by submitting your sitemap through Google Search Console. This lets them know you would like to be added to their queue for indexing.  Using Google Search Console helps to get your site indexed within days of it launching.

What is Website Maintenance?

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What is website maintenance?2021-11-09T18:25:15-08:00

Maintenance is the process of updating a website once the initial design phase has been completed. We offer maintenance on an hourly basis. Most good websites have new content updated regularly. Fresh content is what will keep your visitors coming back.  Maintenance can also be:

  • Keeping all plugins and the core WordPress files updated (Included with our hosting)
  • Keeping content on the site current ~ employees come and go ~ is your Staff page updated?
  • Troubleshooting any issues
  • Adding or deleting images
  • General changes to your website

Read Does Premium Websites have to Host My Website?

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What is Social Media?2021-11-09T18:41:14-08:00

Social Media encompasses many different sites. Any site that is interactive with the user can be considered social media. They can range from video and photo sharing sites, blogs, microblogs like Twitter, social sites like FaceBook and LinkedIn, bookmarking sites like Digg and Delicious, or any industry-specific websites. Social Media sites help build brand recognition, reputation, credibility, and links to your website.

The recommended minimum Social Media site are:

  • Google My Business
  • Facebook
  • LinkedIn
  • Instagram

If you want more results add:

  • Twitter
  • YouTube
  • Pinterest
  • Any industry-specific sites

Read How To Get Higher Search Engine Rankings

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How can Social Media help my website?2021-11-09T18:41:23-08:00

Social Media sites are liked by Search Engines. Your business profile will get ranked in a search engine just like a web page. Having many different profiles that are all linking to your website will give you a huge advantage over a competitor that is not using this strategy. Other advantages are;  it helps your business build trust and credibility online – something that is very hard to gain with just a website. It also gives your potential clients many different ways to find you or your business – increasing the chances they will get to your website.

I have had clients contact me through Facebook – they prefer that method over email or phone.  Meet your clients where they are comfortable.  The more social media sites you have profiles on the better your site and business will perform.  Don’t feel like you need to fully participate on every social media site,  you do not.

Read What Is Social Media

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What is web hosting?2021-11-09T18:29:25-08:00

Website hosting is required for your website to be accessible on the Internet. A hosting company stores all your website files so they are accessible on the Internet.

Good hosting companies help to ensure your site is up and running 99.9% of the time. Hosting companies also possess the communication equipment to ensure fast access to your site so that your pages load quickly. Hosting is based on an annual fee that you pay to have your site accessible on the Internet.

Not all hosting companies are equal.  Many do not play well with WordPress.  Many offer cheap shared hosting that is shared worldwide.  Do you want your files on a server with people that are doing questionable things on the Internet?

Read more about Hosting

Read Should I Get My Own Domain?

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Does Premium Websites, LLC have to host my site?2021-11-09T18:42:54-08:00

No, but it is recommended. We provide Managed WordPress hosting. This means that the hosting account is configured for your specific website. We will manage the updating of the plugins, theme files, and core WordPress files. Our hosting is also more secure and faster than shared hosting accounts.

If you choose to go with Shared hosting, keep in mind that your website will be vulnerable to hacking and other nefarious activity.

There are a few hosting companies that we can recommend.  Any host that utilizes Cpanel might be a good host for WordPress.  We also have a list of hosts that we do not recommend because they do not work well with WordPress or they are hard to contact when you have issues.


Not recommended:

  • Godaddy
  • iPage
  • Dreamhost
  • Network Solutions
  • Bluehost

If you do not have a host picked out already I will help you with your choice when the time comes to purchase a hosting account.

Read What is Web Hosting?

Read more about Hosting

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What is a domain name?2021-11-09T18:29:58-08:00

Simply put, it is your address on the World Wide Web. It is what you type into your web browser’s address bar to get to a website.

Our domain name is PremiumWebsites.net, or www.PremiumWebsites.net  The www is no longer needed. Either way you type it the same website will be delivered.

Domains are purchased at a company like GoDaddy and need to be purchased in YOUR name by YOU.  Do not let a friend, web designer, or anyone else purchase your domain for you.  Whoever buys it owns it.

Read Who Creates Content for My Website

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Should I get my own domain name?2021-11-09T18:30:08-08:00

That depends. What are you going to do with it? Do you need brand recognition or an online identity? If you do, then registering a domain name can be a great place to start.

Your company will look more professional with email coming from “you@yourcompany.com” than it would from “you56743@aol.com”. However, if you just want a fun site to tell about your family or something for a special occasion that only a select few will know about, then a free subdomain from wordpress.com would be a great way to go.

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“Dotty is an award winning web designer. She designed and manages the website for the Fort Vancouver Lions and won the regional award (WA,ID and British Columbia). If you want your website to make a difference – have her take a look at it!”
Susie Rawson, Realtor Extraordinaire
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