Concerning websites, technical help is the things needed to get set up that are outside of your actual website.
Some of these things are setting up email, helping with registering a domain name, setting up hosting accounts, connecting your email to a mail reader, forwarding your email. There are a wide number of things that we help customers with that are not directly related to their website.
Premium Websites will be honest if it is something we do not have the skill to help you with. In that case, we will provide a referral.