This was taken directly from Google support pages.
Limited Google My Business functionality due to COVID-19
During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.
Our current focus is on the quality and reliability of information on Google Search and Maps. We want to ensure users and business owners have access to essential features like whether the business is open or has special hours. Learn about best practices for affected businesses, and what you can do to keep your customers informed.
Please take note of these temporary product changes:
Business information edits
Newly created listings, claims, and verifications
Our support team will manually review new listings, claims, and verifications for critical health-related businesses. While we prioritize these critical services, please expect a delay for publication of new listings, claims, and verifications for other types of businesses to Google Search and Maps.
Reviews and Q&A
New reviews, review replies, and all Q&A will be unavailable during this time.
Thank you for your patience during this time. We will provide further updates as they become available.